I received a jacket as a gift.It was a size too small.
As it was given as a xmas gift it exceeded the 30 day return policy. I argued it was a GIFT. After 2 phone calls i was told they would make an exception. Also, they charged $67 to pick it up at the post office.
They did reimburse for that. However, i returned the jacket december 26th. They say it was never received. Hhhmm ....right.
of course i cant find my tracking number to prove it, but we just got ripped off to a total of $350.
The jacket wasnt worth that. It was ill fitting and not totally warm either. Oh and the customer service is hit and miss.
Ive been hung up on and it takes days to get a return call.Beware of Wrap London.
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