Sophy Kee

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Verified Reviewer
| map-marker London, England

Zero Customer Care

A simple request to return a recently ordered pare of pants by my mother who then passed away unexpectedly, turned into an endless trail of misleading requests for more and more personal information and proof of the circumstances. In the end, they acted without my consent and did not give me the previously promised refund. A gift receipt was also withheld due to some random 30 window that was never previously mentioned. This is an unprofessional and unethical business. Protect yourself and shop somewhere else.
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Preferred solution: The word out about their behavior.

User's recommendation: Shop somewhere else.

Trica Jqz
map-marker Needham, Massachusetts

Package delivered to your incorrect address

The package was delivered to an outdated address and returned to you by FedEx. Visa contested payment
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User's recommendation: Address given to representative (not obsolete records) be used for delivery

akanksha s Znc

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Verified Reviewer
| map-marker Lucknow, Uttar Pradesh

For buisness related

We are Gurgaon(India) based export house: woven based(embroidery, embellishment etc.). We work for Anthroplogie, Free people, Zara, Zara Atelier. Came to know about your brand. Will love to work for you as vendor.
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Anonymous
map-marker Harrogate, England

Can't get online order through

All sorted thank you.Your materials are beautiful.arrives well wrapped. A bit expensive but what the *** I dont buy them every month! I need a big size and you have them, very happy about that. Many thanks. Cant think of anything else. You should be satisfied with all this. I think you could just send me 2/3 catalogues instead of about 8 !!
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User's recommendation: If you like natural, you will love these clothes

Lukasz Gmu
map-marker Las Vegas, Nevada

Discuss an exchange

I do not have a complaint (but I will have if I have to continue on this incredibly annoying web site format). I want to discuss an exchange for a Christmas gift I received, which I love.
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Susan C Nna

To find out when my order should be delivered

I placed this order via the web site and was not given an estimated delivery time.It is order # OR1400****. Thank you for looking into this matter.
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Markcus Vmk
map-marker Leeds, England

Website not working

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Unable to order via website. That is all Ihave to say. Very disappointing. Maybe Wrap doesnt need custom.
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Preferred solution: Let the company propose a solution

Rosemary M Keg

To ask about whether you have a specific sweatshirt in stock

I just wanted to know whether you had WT56 , washed blue ,in stock, as if you did (size 16) I would like to buy it ! With thanks, Rosemary Meader .
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Pros:
  • Clothing

Preferred solution: Deliver product or service ordered

Beth K Hlc

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Verified Reviewer

They dint answer phone or emails

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Trying to get info on an order. Its an expensive item. It was supposed to be shipped as soon as I ordered. The money was taken out of my account. There is no further information from the company. I have tried calling. I have tried emailing. No answer to either
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use this company

Mary M Eof

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Verified Reviewer

I would like to combine the two orders that I just completed so they can be mailed together with just one shipping fee.

I finished order # OR1367**** and then noticed another top I wanted to order. I ordered it and it's listed under order# OR1367****. Unfortunately I was charged two shipping fees. Would it be possible to combine the orders for one $15.00 shipping fee? Thanks for your assistance and I apologize in advance for the inconvenience this has caused. Mary Jean Michels
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Loss:
$15

Preferred solution: combine my two orders for one shipping charge

Anonymous
map-marker Islington, England

Don’t agree.

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This clothing isnt cheap because it is well made. I have been using them this year only. Their delivery was quick and a return dealt with in super quick time. All companies have problems and Covid isnt helping. I will continue to buy from them until bad service tells me not to.
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User's recommendation: Give them a try.

Debbie M Prr

Order query

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My order has been shipped to the wrong address and I need to communicate with an actual person to resolve this issue
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Pros:
  • Nice if you receive the product
Cons:
  • Not able to speak with a rep

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Fort Lauderdale, Florida

Good experience

Very satisfied with everything Ive ordered from Wrap London the past few years. Clothes are a bit expensive, but quality is excellent and their size 8 fits me perfectly, so Ive not had to return anything. I like natural fibers, so their linen and cotton garments work for me. Orders are processed quickly, and delivery times are about what Id expect for things sent from London. One of my favorite places to buy clothes.
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JoLynn M Unt

Lost package, service mistakes,,,,,

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Dear JoLynn Maleah I have an email confirmation for one out of two return boxes. Also, one item was supposed to be included and accidentally got left out. I wanted to ask to assistance to ensure correct returns. Also, I wanted to make an order. When I originally made the order the website was not working. I called to make the order. I was assured that the order I made online was cancelled- but it was not. I DID not receive a confirmation email on the first online order until a week later. By that time, I had made an order an received one order for Wrap and Poetry. One of the orders was denied by my Credit card company. I DID not receive an email or phone call from your company re: that- I was told that is your standard procedure and not sure why that did not happen. So, I ended up double ordering, and dealing with my credit card company for MANY hours- It was very stressful. Now I have an email confirmation for only one of the returns. Needless, to say this does not instill trust in me as a customer since so may mistakes have been made. When I called I had to explain and clarify a lot for the representative to track what had happened. I understand that this is a challenging time and i was to support your business. I have been a long time loyal customer. Please call me at your earliest convenience to help problem solve this situation. Thank you for your help. JoLynn Maleah
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Loss:
$352

Preferred solution: Deliver product or service ordered

User's recommendation: Nota at this time

Anonymous
map-marker Walnut Creek, California

Follow up review

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My original review was about the delivery of a product that appeared to go beyond what I would expect from Wrap London. Right after I wrote the review, I received my delivery....one day later!
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Dorothy L Shp

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Verified Reviewer

Have not received my order placed weeks ago

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I have your Wrap London High /Summer 2020 catalog with a photo of the sweater on page 74. Unfortunately I can not send it to you. My order - WW 74 Mesh-stitch cotton sweater 4, Teal $139.00 + $15.00 delivery = $154.00
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Loss:
$154
Pros:
  • Nice if you receive the product

Preferred solution: Deliver product or service ordered

User's recommendation: Just be aware that this couldhappen to you!

About

Related Companies

Selective Marketplace, Poetry Fashion

Summary

Wrap London is a large clothing company. Wrap London offers a wide collection of knitwear, Jersey tops, skirts, dresses, and trousers. There are also shirts, jeans, jackets, coats, and footwear. The company sells a broad range of accessories including bracelets, necklaces, scarves, and gloves. Wrap London accepts checks and all major credit cards except American Express and the Discover Card. Buyers may return any product within 30 calendar days of receipt for a refund. The shipping charge is non-refundable. Customer service is provided by phone and by e-mail during normal business hours.

Wrap London reviews and complaints

Wrap London is ranked 357 out of 4779 in Footwear and Clothing category

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